Gosh, sorry it’s been so quiet around here lately. I’ve been trying my hand at this “social life” thing, and apparently I am better at it than I thought
So work has been going well. Tomorrow we take our final and “graduate” out of training. Yippee! I’m pretty excited. Today, I was out on the floor and took some real calls… I simply couldn’t bear another day of sitting and watching the trainwreck.. (there are some people in my class that are totally going to crash and burn, sad times). So yeah, my first 3 calls were mega easy (one was a dead line, one girls problem fixed itself because she had rebooted, and the other call wasn’t supposed to be on my line, so I transfered it). Then I took a break… then it was CALL after CALL after CALL of like, really bizarre issues. I had this very “deer in the headlights” look on my face when most of them were telling me what the problem was haha, as my mouth is saying “YEAH, I can fix that for you, no problem!” and my brain is thinking “… I have no idea what the hell you are talking about”. It didn’t help any that most of them were people with Mac’s, and I basically know squat about OS X. It was good times!
But yeah, I am looking forward to the chaos that will come when I don’t have somebody listening to the call and writing notes to me about what to do lol
Woohooo! Congratulations! I’m sure you’ll be great and you can’t be expected to know everything from day one so keep it cool! If anyone gets pissy with you on phone don’t let it ruin your mood. People usually suck when they are under stress and can’t get their computers to work…
When I worked tech support, you had 1 minute of after call time between calls. I’m sure your call load is not as bad as Earthlink’s, but when I was working there, I took the average of 100 calls a day. :D Something to look forward to I’m sure. LOL
i have not been here in years. i stared at the keyboard for almost a minute trying to figure out what your website was called Oo yay stress!! we were training at the same time and i didn’t even realize it, in the bar they don’t even let me finish with one batch of drinks before they order thirty more, fuzzy who? i made 250 drinks on my first real shift. just laugh inside because they can’t even right click. i miss you!!! next time you visit which will be very soon of course, i will have a sexy bach-o-ler pad so yeah.
As long as you can make the person on the other end of the phone feel like you know exactly what you’re doing, you’ve won half the battle :)
i think that job would really stress me out! but I think you will do great ;) at least from what i’ve read … heh
i had a similar job once. i hated it